1. Introduction

At Electronics Repairs, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Electronics Repairs

📍 1D Sligo Road, Enniskillen, BT74 7JY

📞 07719888909

📧 info@electronicsrepairs.co.uk

🌐 www.electronicsrepairs.co.uk

We act as the Data Controller for the personal data you provide to us.

3. What Data We Collect

We may collect and process the following types of personal data:

– Contact Information: name, phone number, email address, postal address

– Device Information: make, model, serial number, fault description

– Service Records: repair history, diagnostic results, service approvals

– Payment Information: (processed via secure third-party payment providers)

– Website Data: IP address, browser type, device type, and usage data (via cookies and analytics tools)

4. How We Use Your Data

Your personal data is used for the following purposes:

– To provide diagnostic, repair, and related services

– To contact you regarding your repair status

– To send estimates, invoices, and receipts

– To manage warranties and service records

– To improve our services and website

– To comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

– Consent – When you provide consent for optional services (e.g., marketing)

– Contract – To fulfill our service agreement with you

– Legal obligation – To comply with laws or regulations

– Legitimate interest – To operate and improve our business

6. Data Sharing

We may share your data with trusted third parties only when necessary, such as:

– Payment processors (for secure transaction handling)

– Courier/delivery services (if applicable)

– IT service providers (for secure data storage and website hosting)

– Regulatory or law enforcement bodies (when legally required)

All third parties are required to respect your privacy and data security.

7. Data Retention

We retain your data only as long as necessary to:

– Provide ongoing services and support

– Meet warranty and legal obligations

– Comply with accounting and tax laws

Typically, we retain customer records for up to 6 years unless legally required otherwise.

8. Your Rights

You have the following rights regarding your personal data:

– Right to access – Request a copy of your data

– Right to rectify – Correct any inaccurate or incomplete data

– Right to erase – Request deletion of your data (subject to legal obligations)

– Right to restrict processing – Limit how your data is used

– Right to data portability – Receive your data in a usable format

– Right to object – Object to certain types of processing

To exercise any of these rights, please contact us at info@electronicsrepairs.co.uk.

9. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your information from loss, misuse, unauthorised access, disclosure, or alteration.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. By using our website, you consent to the use of cookies unless you choose to disable them in your browser settings.

11. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 16 without parental consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, you will be notified by email.

Last updated: 21 September 2025

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: